ServiceNow
- Head of UX Design and Research
- Design Strategy
- Info Design and Architecture
- Rebranding and Visual Design
- Design Management
- Guiding and Directing the Design Process
- Cross-Functional Collaboration
Led ServiceNow’s Employee Experience design practice, managing UX designers and researchers to deliver AI-driven solutions that increased portal adoption 16× and saved 15,000 productivity hours.
Employee Portal and Mobile
A world-class scalable digital employee experience that is centralized, simple, and integrated – empowering employees to be inspired, engaged, connected, and to grow. My ServiceNow serves as the primary hub for communication, collaboration, and information sharing within an organization. It is designed to provide a centralized location where employees can access a wide range of tools and resources to support their daily work and personal needs. The site organization is structured to scale through main categories of WORK, CONNECT, GROW, and MY COMPANY.
Apps: frED and Kudos
A centralized global resource center for all event information and planning, for all personas: Event Team Member, Attendees, Guest Speakers, and Sponsors. Allowing event team members to schedule, plan, and analyze data from events.
Events Management Application
A centralized global resource center for all event information and planning, for all personas: Event Team Member, Attendees, Guest Speakers, and Sponsors. Allowing event team members to schedule, plan, and analyze data from events.
ServiceNow Design System
Represented Digital Transformation on ServiceNow’s Design Council, contributing enterprise UX requirements, aligning cross-functional design standards, and helping translate the 2022 rebrand into reusable patterns across employee-facing experiences.