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A centralized global resource center for all event information and planning, for all personas: Event Team Member, Attendees, Guest Speakers, and Sponsors. Allowing event team members to schedule, plan, and analyze data from events.
Problem / Opportunities:
Lack of Centralization
Absence of a Reporting System
Need for Tasklist
Application Not Built on ServiceNow Platform
Role:
Head of UX design and research
Design and vision strategy
Story creation
Journey mapping
Info Design and Architecture
Visual Design
Design management
Stakeholder meetings and presentations
Secured funding
> Design Process
> Userflow 1: Customer Speaker
> Userflow 2: Product Marketing Manager
> Userflow 3: Customer Speaker selected
> Userflow 4: Product Marketing Manager review
> Userflow 5: Attendee
Attendee Flow: Part 5
Attendee Flow: Alex Smith get an email invitiation to attend the Knowledge 2022 event.
Interested in the event, Alex Smith clicks “View Knowledge 2022 Event Page”
Attendee Flow: Attendee Alex Smith lands on the Knowledge 2022 Event page. Browsing the page, Alex Smith views Richard Davis’ Session by clicking “View Session”.
Attendee Flow: Attendee Alex Smith reviews CS Richard Davis’ session page. Interested in the Session, Alex Smith clicks “Sign in to RSVP”.
Attendee Flow: Attendee Alex Smith signs into the Event App, adding in his login credentials and clicking “Sign In”
Attendee Flow: After logging in, Attendee Alex Smith is able to RSVP for the Session, clicking on “RSVP” and then “Attending”
Attendee Flow: Attendee Alex Smith gets a notification, confirming the RSVP for both the session and Knowledge 2022 Event.